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Magnum York Property Management Coronavirus Pandemic Response Covid-19

PLEASE REFER BACK TO THIS PAGE for updated information on Magnum York’s response to the ongoing Coronavirus Pandemic.

Index:


Latest Update: March 29, 2020

To say that there are a lot of moving parts to the coronavirus pandemic is a vast understatement. We’re doing our best here at Magnum York to stay up to date with how the government response impacts both our business as well as the 750+ buildings we manage across Alberta.

Message from Peter Best, CEO/Broker of Magnum York

We’ve managed successfully through many different crises in Alberta; the Calgary flood and Fort McMurrary fire to name a few. Alberta has identified a list of essential services required to stay open. You should know that property management is an essential business. So we will be here for you through this whole unprecedented crisis.

We started talking about our pandemic response plan in mid-January when the virus was accelerating, and I’m pleased to say that we have been managing all our properties remotely for about 10 days now. Thanks to our entire staff who have gone above and beyond to make this transition possible.

Magnum York, with our trades & partners, are committed to delivering essentials services and protect our condo owners and rental tenants lifestyle, property and investment value.

Based on the government comments, we believe that coronavirus will peak in April, but that we’ll need to manage remotely for several months. We are guiding our business, our teams, and our clients to a end of June time-frame. We continue to monitor many different channels of information and are communicating through this blog and in emails going to our clients. Thank you for your patience.

The important news for our Coronavirus response this week is mostly about our rental tenants and condo owners, many of whom are facing April 1st payments on Wednesday.

FYI, our primary sources of information for guiding us all through this is RECA: https://www.reca.ca/professionals-learners/tools-resources/guides-and-checklists/covid19-real-estate/, and IREM: https://www.irem.org/learning/coronavirus, as well as provincial and federal websites.

 

 


Financial Support For Alberta Renters and Condo Owners

Both the provincial and federal governments have stepped up with financial and support programs for those struggling. We hope you can benefit from this list:

 

 


Information for Magnum York Rental Tenants

If you rent from a property that Magnum York manages, we hope this information provides some clarification.

“Do I have to pay my rent as a rental tenant?”

The short answer to this is “Yes,” but with an asterisk. The Alberta government announced sweeping changes for renters late on Friday: https://www.alberta.ca/information-tenants-landlords.aspx

We applaud these new protections that are in place for residential and mobile homes site tenants facing financial hardship due to COVID-19:

  • Tenants cannot be evicted for non-payment of rent and/or utilities before May 1, 2020.
  • Rents on residential properties or mobile home sites will not increase while Alberta’s State of Public Health Emergency remains in effect.
  • Late fees cannot be applied to late rent payments until June 30 and cannot be collected retroactively for this time.
  • Landlords can still file applications and receive orders for possession if the reason for the eviction is unrelated to rent and/or utility payments, or if a tenant refused to negotiate or comply with a payment plan.

Lastly, the Alberta gov’t stated on Friday that “Landlords and tenants need to work together to develop payment plans while COVID-19 is being managed.”

IMPORTANT NOTE: We strongly suggest that if you ARE in a position to pay rent, do so. There are no free “rental” grants, only deferments, so in the end, you will need to owe it all anyway.

Thanks for your patience.

Many of our customers are on a Pre-Approved Payment plan (PAP), so nothing else is required. The PAP has been sent to the bank already for April 1st, so if you wish to put stop payment for the PAP for April 1st, you’ll need to call your bank.

To help out, Magnum York is suspending all NSF (non-sufficent fund) charges.

For those that manually pay every month, please note that Magnum York offices are closed to the public.

You can pay by mailing a cheque. You can also log in to our online payment system:

  • https://www.renttrack.ca/MagnumYork allows you to pay by credit card or by EFT electronic transfer from your bank account.
  • We do not support bank-to-bank transfer by personal email

Will I be evicted if I don’t pay my rent?

No, based on the current government instructions, evictions are suspended until April 30, 2020.

If you choose not to pay your rent, you will need to communicate your need for a payment plan. If you are a tenant of Magnum York, we will be sending you an email with a link to a form so you can apply.

Remember: rent is not forgiven. It is still in your best interest to pay as much as you can.

 

 


Information for Magnum York Condo Owners

If you are a condominium owner in a property that Magnum York manages, we hope this information provides some clarification.

“Do I have to pay my condominium fees?”

There has been no direction regarding condominium fees from the government.

So, the answer is “Yes, you have to pay your condo fees.”

And that’s a good thing. Unlike renters, Condo owners own not only their own unit but a responsibility to the common area of their entire complex. Paying fees ensures things like snow removal continues, insurance premiums are paid, 24/7 emergency services continue, etc…

These essential services are especially important now that most people are staying home, creating even more stress on the building infrastructure.

IMPORTANT NOTE: As per Condominium Property Act, condominium fees MUST be paid. The government has not announced any deviation to standard law.

Thanks for your patience.

For those that manually pay every month, please note that Magnum York offices are closed to the public.

Many of our customers are on a Pre-Approved Payment plan (PAP), so nothing else is required. The PAP has been sent to the bank already for April 1st, so if you wish to put stop payment for the PAP for April 1st, you’ll need to call your bank.

You can pay by mailing a cheque.

You can also log in to our online payment system:

  • https://www.renttrack.ca/MagnumYork allows you to pay by credit card or by EFT electronic transfer from your bank account.
  • We do not accept bank-to-bank transfers through email addresses

 

Update: March 19, 2020

What a difference 6 days make. Since our March 13th update, Alberta has declared a Public Health Emergency: https://www.alberta.ca/coronavirus-info-for-albertans.aspx. As part of this, they announced support for employers: https://www.alberta.ca/covid-19-support-for-employers.aspx as well as all Albertan individuals: https://www.alberta.ca/covid-19-supports-for-albertans.aspx

Cities?

The Government of Canada published a “Current Situation” page: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

The Government of Canada also declared an $82B stimulus package “Canada’s COVID-19 Economic Response Plan: Support for Canadians and Businesses” https://www.canada.ca/en/department-finance/news/2020/03/canadas-covid-19-economic-response-plan-support-for-canadians-and-businesses.html

Magnum York Response

At Magnum York, our plan has not changed much since the post from March 13th below. We continue to monitor government and health care official statements and guide our business and clients accordingly.

And, we are following the guidelines of industry governing bodies:

The final shift for Magnum York being able to be a remote-working business has been swift and most of our staff are able to continue to do a great job for our clients from home.

We have already moved to a skeleton staff doing essential services in the office. We still have some challenges around showing apartments and move-in’s/move-out’s, but the processes from RECA clearly spell out how to conduct them safely.

Slight interruption in service from Vendors and Trades

We should also note that our Vendors and Trades continue to work diligently. We have seen only slight interruption in both non-essential or emergency services being offered and delivered with the guidelines of “social distancing.” All our vendor partners are being extremely responsible in their communications and conduct during this crisis (thank you!).

Rent and Condominium Fees Due

Unless otherwise instructed by the government, Rent and Condominium fees are still due. Many of our customers are on a Pre-Approved Payment plan (PAP), so nothing else is required.

For those that manually pay every month, please note that Magnum York offices are closed to the public. You can pay by mailing a cheque. You can also log in to our online payment system:

https://www.renttrack.ca/MagnumYork allows you to pay by credit card or by EFT electronic transfer from your bank account.

We understand that this is a difficult time for all. Support for your situation may be found from Alberta resources: https://www.alberta.ca/covid-19-supports-for-albertans.aspx or National funding: https://www.alberta.ca/covid-19-support-for-employers.aspx

We diligently continue to monitor guidance from authorities so if anything changes we will alert you.

A Note On The Privacy Act for Condo Owners and Rental Tenants

For those Condo Owners and Apartment Tenants who live in multi-family buildings that want to be warned when other people in their building are affected from COVID-19 — we cannot disclose that info. Like you, other people in your building are not mandated to disclose their health information to us. And, even if we knew who was sick, or quarantined, or self-isolated / self-monitored, or just got back from a trip … we couldn’t tell anyone … we cannot disclose private information of other people in the building, which includes status of their health. Thanks for your understanding.

We encourage all our clients, boards, condo owners and tenants to follow the health recommendations found here: https://www.albertahealthservices.ca/ and here https://www.alberta.ca/prevent-the-spread.aspx . This WHO World Health Organization resource is great too: https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public


Update: March 13, 2020

The coronavirus pneumonia outbreak known to be caused by COVID-19 has caused disruption world-wide. Organizations and individuals across Alberta depend on Magnum York to deliver consistent and effective property management. We’ve developed this information to help us all steer through the crisis.

We want to ensure all our employees, vendors, customers and tenants that our #1 priority is to ensure your health and safety.

While Alberta Health is currently reporting a low risk in Alberta, we at Magnum York are erring on the side of caution to do everything we can to ensure no disruption to essential property management services as well as contribute to society to do our part to minimize risk.

To this end, we are reviewing our business processes and implementing a number of policies. There isn’t a lot of precedence in this situation, so we are waiting for direction from the local, provincial or federal governments.  Further action will be based on their direction.

As of Monday, March 16th, our office is officially closed to visitors

If you had to drop by our office for whatever reason, we will be unable to help you in person. Doors will be locked.

Therefore, until further notice, we will no longer be accepting cash rental payments from tenants, or having cheques dropped off.

Unless otherwise instructed by the government, Rent is still due no matter what, so we encourage you to use our online system RentTrack to make your payment. Information can be found here: https://magnumyork.com/online-payments/

We will still be accepting cheques by mail until such time that Canada Post is no longer delivering (which we hope doesn’t happen!)

As of Thursday, March 19th, we will be working with a “skeleton” staff

Wednesday will be the last day our staff will be fully in the office. We will ask all staff that can work remotely to do so from home starting on Thursday, March 19th.

Our response to coronavirus will not slow our essential operations. We will be running with a “skeleton” staff to ensure social distance. For example, cheques to our owners must still be printed. We still need to check our mail. We still need to pay bills. Etc…

We highly encourage vendors to use electronic methods to send us invoices, as well as to provide electronic payment methods.

We can still manage your property effectively

It’s important to know that our MYAdvantage Technology means all our Property Management data and systems are in the cloud and that staff can work remotely.

We had a few things left to do to ensure continuity with your property management which we’ve worked on over the last few weeks in anticipation of this disruption.

Maintenance crews will still be responding and condo owners/tenants will need to be available to give access to your property. Where possible, lock-boxes on vacant units will be used to give access to maintenance crews as we will not be going to properties to unlock doors.

As the crisis unfolds, we will be evaluating if non-essential, non-priority services will be reduced.

24/7 emergency response

Our emergency response remains intact; if you call our number during the day, our staff will handle dispatching appropriate emergency services. Our night time call centre continues to operate, so those needed emergency services will be covered 24/7.

A call is considered an emergency is there is a threat to life or property and generally falls into 5 categories of issues: Heat, Fire, Flood, Power & Security.

No in-person condo board meetings until further notice

In-person board meetings have been suspended for the time being.

If there are any high-priority items or decisions that are mandatory, we can set up a bridge conference for shorter 30-minute calls for participants to dial in.

April 1st insurance renewal will not be disrupted

For those renewing their insurance for April 1st (which is a lot of our properties in Red Deer and Calgary), everything will be dealt with through email and you’ll be notified with your new insurance certificate.


Links for further information

Alberta Health Services
https://www.albertahealthservices.ca/topics/Page16944.aspx

Latest news from Alberta Government
https://www.alberta.ca/coronavirus-info-for-albertans.aspx#toc-9

Public Health Agency of Canada
https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

World Health Organization – Link for Covid-19
​​​​​​ https://www.who.int/health-topics/coronavirus

World Health Organization – Advice for public (best protective measures)
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public

Infection Prevention and Control Canada
https://ipac-canada.org/coronavirus-resources.php

City of Calgary response to coronavirus
https://www.calgary.ca/CSPS/cema/Pages/Response-to-Coronavirus.aspx

City of Edmonton coronavirus emergency preparedness
https://www.edmonton.ca/programs_services/emergency_preparedness/covid-19.aspx

City of Red Deer coronavirus response
https://www.reddeer.ca/whats-happening/covid-19/

The Alberta government will provide immediate financial relief to Alberta’s families and vulnerable populations. https://www.alberta.ca/covid-19-supports-for-albertans.aspx

Alberta support for Employers and Employees: https://www.alberta.ca/covid-19-support-for-employers.aspx

Canada Economic Response Plan and Links for Individual, Family and Business resources: https://www.canada.ca/en/department-finance/economic-response-plan.html

Canada Help for Individuals: https://www.canada.ca/en/department-finance/economic-response-plan/covid19-individuals.html

Canada Resources for Businesses: https://www.canada.ca/en/services/business/maintaingrowimprovebusiness/resources-for-canadian-businesses.html

The Federal Government main landing & communication page: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19.html

Alberta’s main communication page: https://www.alberta.ca/coronavirus-info-for-albertans.aspx

Comment (1)

  • Agnes Reply

    Thank you for sharing this essential information.

    March 13, 2020

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